- Prefer 1:1 personal training over reading documentation?
- Need help with installation or configuration?
- Want assistance with your macro programming projects?
External Consulting
Hilary Cadman is a long-time PhraseExpress user and our recommended expert for any PhraseExpress consultation.
Our Training and Consulting Services
- We provide 30 minutes of support per service ticket via email, phone, TeamViewer, Microsoft Teams, or Microsoft Remote Help.
- Assistance is available in English, German, Ukrainian, or Russian.
The service must be used within 7 days of purchase
You'll work directly with the creators of the software, not outsourced agents.
While we offer our best expertise, we can't guarantee success – we provide a service, not a guaranteed solution.
No Technical Support for My Purchase?
Of course, you do receive extensive support:
- Our documentation includes detailed instructions, step-by-step guides, and numerous video tutorials.
- The blog offers real-life application tutorials and extra tips.
- The FAQ is regularly updated with solutions for common issues, ensuring you're covered for any troubleshooting needs.
Your license grants the right to use the software, including ongoing updates, upgrades, and major new versions during the maintenance term at no extra cost.
PhraseExpress offers powerful and flexible configurations, but its complexity can grow as you explore deeper features. Since it interacts with different operating systems, software, networks, and hardware, each support case is unique and requires individualized analysis.
Because of this complexity, we don't outsource support to call centers. Instead, our in-house experts, all with engineering degrees, provide personalized consultations. Given the depth of this service, it cannot be bundled into the already competitive license fee.
To be fair to all users, we offer consulting as a paid, time-based service rather than adding a flat fee for support that not everyone may need.