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First Aid
Where can I retrieve my lost license key?
Online purchases made until 10/10/2024, our online shop was handled by "MyCommerce/DigitalRiver/ShareIt". Since 11/05/2024, you have received your license key(s) from "PayPro Global". Please browse your email inbox for any of these sender names.
If you cannot retrieve the delivery mail from your email inbox:
- Visit the MyCommerce Shopper Support webpage (Only if purchased before 10/10/2024) or PayProGlobal Shopper Support (for purchases since 11/05/2024)
- Log into your account. If you don't know your login credentials you can request them on that page (We do not have them as we are not the vendor).
- Retrieve your purchase information.
Is PhraseExpress safe to use?
PhraseExpress is safe!
We are an established company with a track record of more than 20 years and registered in Germany, a country with one of the strictest privacy laws in the world.
PhraseExpress never sends any of your text input or saved phrases anywhere. Period.
You do not even need to trust our statement: You can lock PhraseExpress up in your firewall after license key registration.
Before you install any software, you might want to check, who you are about to trust:
- Verify the digital software certificate: Right-click the program installation file, select .
- Here is our business address and contact info.
This information should help to gain confidence, that we are no fake company operating in the dark.
PhraseExpress and Security Software
PhraseExpress requires access to your keyboard input to provide the desired functions.
"Antivirus", "AntiMalware" software may inadvertedly interprete the "keyboard hook" which is used to detect keyboard input as a malicious "Keylogger" and block PhraseExpress from recognizing key strokes.
Check if your security software has a "keylogger protection" and consider switching it off or - if available - add PhraseExpress to a white list of authorized applications.
Report False Positives
If your "Security" program blocks PhraseExpress, we kindly ask you to report a false positive, allowing the maker to verify the situation and white-list PhraseExpress in their database:
| Vendor | Submission options |
|---|---|
| Symantec | |
| Microsoft | Submission form |
| Avira | Submission form |
| Kaspersky | |
| ZoneAlarm | See Kaspersky (Zone Alarm uses the same scanner engine) |
| BitDefender | Submission form |
| AVG | |
| F-Secure | Submission form |
| Avast | Submission form |
| Sophos | Submission form |
| ClamAV | Submission form |
| WatchGuard | Submission form |
| SpyBot Search&Destroy | Submission form |
| G-Data | Submission form |
| Prevx | Submission email |
| KeyScrambler | Contact email |
Mac only: PhraseExpress doesn't work or crashes
if PhraseExpress doesn't work at all, shows the spinning rainbow wheel (busy indicator) or even crashes all the time, macOS security & privacy settings may block PhraseExpress if you skipped to make the essential important security settings in macOS for PhraseExpress.
Solution: Configure PhraseExpress in the macOS security settings as described in chapter "Installation".
Important: Apple seem to have decided that you must reconfirm these security settings after each PhraseExpress update. Unfortunately, it seems that there is nothing we can do about this inconvenience.
PhraseExpress doesn't work in Remote Desktop
Remote Desktop may not properly tunnel the output of PhraseExpress running on the host computer into the Remote Desktop session. PhraseExpress has no measure to fix limitations in the Host <-> RDP communication.
Solution: Install and run within the Remote Desktop session.
The clipboard is inserted instead of the phrase
- Depending on the text insertion settings, PhraseExpress may use the Windows clipboard as a vehicle to insert phrases into a target application.
As clipboard operations tend to lag, PhraseExpress waits a certain period of time allowing the clipboard to be filled with the phrase contents. If the default delay doesn't give the clipboard enough time, the clipboard insertion may be triggered too fast before the clipboard has been populated with the actual phrase.
Solution: Increase the paste delays. On Mac, you can find the setting here. - Make sure that no other clipboard related software is accessing/blocking the clipboard. Close any other software in the background to isolate potential incompatibilities or interferences.