How may we assist you today?

First Aid

Online purchases made until 10/10/2024, our online shop was handled by "MyCommerce/DigitalRiver/ShareIt". Since 11/05/2024, you have received your license key(s) from "PayPro Global". Please browse your email inbox for any of these sender names.

If you cannot retrieve the delivery mail from your email inbox:
  1. Visit the MyCommerce Shopper Support webpage (Only if purchased before 10/10/2024) or PayProGlobal Shopper Support (for purchases since 11/05/2024)
  2. Log into your account. If you don't know your login credentials you can request them on that page (We do not have them as we are not the vendor).
  3. Retrieve your purchase information.

PhraseExpress is safe!

We are an established company with a track record of more than 20 years and registered in Germany, a country with one of the strictest privacy laws in the world.

PhraseExpress never sends any of your text input or saved phrases anywhere. Period.

You do not even need to trust our statement: You can lock PhraseExpress up in your firewall after license key registration.

Before you install any software, you might want to check, who you are about to trust:

  • Verify the digital software certificate: Right-click the program installation file, select Properties » Digital Certificates » Details » View Certificate.
  • Here is our business address and contact info.

This information should help to gain confidence, that we are no fake company operating in the dark.

PhraseExpress and Security Software

PhraseExpress requires access to your keyboard input to provide the desired functions.

"Antivirus", "AntiMalware" software may inadvertedly interprete the "keyboard hook" which is used to detect keyboard input as a malicious "Keylogger" and block PhraseExpress from recognizing key strokes.

Check if your security software has a "keylogger protection" and consider switching it off or - if available - add PhraseExpress to a white list of authorized applications.

Report False Positives

If your "Security" program blocks PhraseExpress, we kindly ask you to report a false positive, allowing the maker to verify the situation and white-list PhraseExpress in their database:
VendorSubmission options
Symantec

Submission form

MicrosoftSubmission form
AviraSubmission form
Kaspersky

Submission form

Submission email

ZoneAlarmSee Kaspersky (Zone Alarm uses the same scanner engine)
BitDefenderSubmission form
AVG

Submission form

Submission email

F-SecureSubmission form
AvastSubmission form
SophosSubmission form
ClamAVSubmission form
WatchGuardSubmission form
SpyBot Search&DestroySubmission form
G-DataSubmission form
PrevxSubmission email
KeyScramblerContact email

if PhraseExpress doesn't work at all, shows the spinning rainbow wheel (busy indicator) or even crashes all the time, macOS security & privacy settings may block PhraseExpress if you skipped to make the essential important security settings in macOS for PhraseExpress.

Solution: Configure PhraseExpress in the macOS security settings as described in chapter "Installation".

Important: Apple seem to have decided that you must reconfirm these security settings after each PhraseExpress update. Unfortunately, it seems that there is nothing we can do about this inconvenience.

If PhraseExpress generally works, but a specific phrase is not inserted, check the following:

If these tips do not solve the issue, save the phrase contents, e.g. In Notepad or Word, delete the phrase and recreate it.

  • Have you assigned a trigger for the phrase at all, e.g. an autotext or a keyboard shortcut?
  • Phrases can be restricted to specific applications. Make sure, that the trigger is not excluded from the application in which you are trying to use it.
  • Check if the phrase actually has text contents.

Remote Desktop may not properly tunnel the output of PhraseExpress running on the host computer into the Remote Desktop session. PhraseExpress has no measure to fix limitations in the Host <-> RDP communication.

Solution: Install and run within the Remote Desktop session.