"; PhraseExpress - Technical Support

How may we assist you today?

First Aid

Our software PhraseExpress and Macro Recorder provides integration with the 3rd party service, OpenAI. It sends your prompts to OpenAI and retrieves the responses for use within our software.

Make sure that your internet connection allows our software to connect to https://api.openai.com/v1
and https://api.openai.com/v1/chat via standard https port 443.

Please check your firewall configuration and the OpenAI web page for more info about their service availability.

We do not operate the OpenAI/ChatGPT service. It is an independent 3rd party provider, and we have no insight about their service availability. Our software just integrates a user interface that passes your input to their service. It's crucial to note that we neither operate nor maintain the OpenAI service. OpenAI's service is exclusively managed by OpenAI.com, independent of us.

Due to OpenAI's immense popularity, there may be times when their servers experience high traffic and become temporarily overloaded. If you encounter any issues, we recommend trying their service later. Also, review your account status and API key in the user control panel on OpenAI.com.

For technical support related to OpenAI, please consult their documentation or contact OpenAI customer service. We will not be able to assist you with OpenAI service issues.

If you suspect an error with OpenAI's integration, first verify that there's a green check mark in the OpenAI API key input box within the settings of our software. If this green check mark is missing, please review your OpenAI account status at OpenAI. We cannot assist with OpenAI account matters, as we don't have access to these details. Our software only interacts with your API key, which serves as an intermediary for authentication (e.g., facilitating billing by OpenAI for the services you use). We don't have knowledge of your specific OpenAI account details.

If your account runs dry, OpenAI stops working without any special error message visible to the customer. So, please review if your invoice are accidentally due/unpaid.

Our software may not immediately support the latest OpenAI language models upon release by OpenAI as those need to be manually integrated into our software.