"; PhraseExpress - Technical Support

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First Aid

Accented characters are letters that are entered by sequentially pressing multiple keys on your keyboard, such as á, é, í, ó, ú, ü, ñ, ¿, ¡

If setting the OS to a specific language, make sure that the keyboard settings matches the input language. For example, if the language is set to Dutch, then configure the keyboard setting to "United States-International keyboard for Dutch".

If using PhraseExpress along with other applications with keyboard input detection (called "keyboard hooks"), such as AutoHotkey, Intellitype, etc, accented characters cannot be processed correctly because of interference of those programs.

Solution: Do not run multiple such programs simultaneously.

Possible causes:
  • Clipboard memory has been deactivated. Solution: Activate the clipboard memory.
  • The Clipboard Manager is restricted to specific programs. Solution: Adjust the program restriction settings
  • The shortcut key assignment has been removed/deleted/changed. Solution: Assign the desired key combination to the clipboard memory:
  • The clipboard is empty. Then it is not displayed. Solution: Fill the clipboard with text.
  • Another application is using the key combination for other purposes. Solution: Resolve the conflict.

PhraseExpress provides integration with the 3rd party service, OpenAI. It sends your prompts to OpenAI and retrieves the responses for use within PhraseExpress.

Please make sure that your internet connection allows our software to connect to https://api.openai.com/v1
and https://api.openai.com/v1/chat via standard https port 443.

Please check your firewall configuration and the OpenAI web page for more info about their service availability.

We do not operate the OpenAI/ChatGPT service. It is an independent 3rd party provider, and we have no insight about their service availability. Our software just integrates a user interface that passes your input to their service. It's crucial to note that we neither operate nor maintain the OpenAI service. OpenAI's service is exclusively managed by OpenAI.com, independent of us.

Due to OpenAI's immense popularity, there may be times when their servers experience high traffic and become temporarily overloaded. If you encounter any issues, we recommend trying their service later. Also, review your account status and API key in the user control panel on OpenAI.com.

For technical support related to OpenAI, please consult their documentation or contact OpenAI customer service. We will not be able to assist you with OpenAI service issues.

If you suspect an error with OpenAI's integration in PhraseExpress, first verify that there's a green check mark in the OpenAI API key input box within PhraseExpress settings. If this green check mark is missing, please review your OpenAI account status at OpenAI. We cannot assist with OpenAI account matters, as we don't have access to these details. PhraseExpress only interacts with your API key, which serves as an intermediary for authentication (e.g., facilitating billing by OpenAI for the services you use). We don't have knowledge of your specific OpenAI account details.

It seems that automatic billing may be disabled by default in the billing section of the OpenAI account. If your account runs dry, OpenAI stops working without any special error message visible to the customer. So, please review if your invoice are accidentally due/unpaid.

If you are repeatedly prompted to grant "full access" for the PhraseExpress 3rd party keyboard, try following these steps:

  1. Remove PhraseExpress from your device.
  2. Reinstall the App: Go to the App Store, find the keyboard app, and reinstall it.
  3. Enable Full Access:
    1. Go to Settings » General » Keyboard » Keyboards
    2. Tap on the PhraseExpress keyboard you reinstalled.
    3. Toggle "Allow Full Access" to on.
  4. Ensure iOS is updated to the latest versions. Sometimes, updates contain bug fixes that can resolve such issues.
  5. After enabling full access, restart your iPhone or iPad.