"; PhraseExpress - Technical Support

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First Aid

To resolve unwanted text replacements:
  • If you delete the text replacement with Backspaces, PhraseExpress will suppress the text replacement for the very next time you enter it's associated autotext abbreviation. This unwanted autotext detection can be configured in the program settings under "Settings » Features".
  • Assign and use the hotkey to temporarily disable PhraseExpress for 5 seconds. This allows you to type a text without triggering a phrase unwantedly.
  • Or, right-click the PhraseExpress task bar icon to get additional options to exclude that phrase or PhraseExpress in general from particular programs by unchecking the context menu option "Detect typing in [program xyz]".
  • Perhaps, it's not PhraseExpress, doing the text replacement: Exit PhraseExpress and repeat entering the text, that triggered the unwanted text replacement. PhraseExpress can't replace text if it is not running. If the text replacement still occurs, you would need to investigate which other application may cause the unwanted behavior (e.g. Microsoft Office AutoCorrect).

If you get an unwanted popup menu with text suggestions or phrases, you can right-click such entry in the popup menu to get options to prevent future suggestions.

To identify an autotext that interferes with your regular typing:

Press & hold the SHIFT-key and click the PhraseExpress tray icon right after an unwanted text replacement occurred. PhraseExpress will open the edit window of the unwanted text replacement, allowing you to edit the autotext or hotkey association. You can also restrict the detection of the autotext to specific programs.

You can define a custom hotkey to open the last executed phrase in the PhraseExpress settings in the program setttings under "Settings » Hotkeys".

To resolve unwanted phrase menus or suggestions:

If you get an unwanted popup menu with text suggestions or phrases, right-click any entry in the unwanted popup menu and select "Edit" from the context menu.

This will open the PhraseExpress main program:

  • Configure the trigger that triggered the unwanted phrase (folder), or
  • Exclude the phrase folder that contain the unwanted items from the program you are working in, or
  • Delete items not needed.

"G-Data Internet Security" can prevent PhraseExpress to detect abbreviations in browsers like Chrome or Firefox and other applications, like Microsoft Word.

This will cause PhraseExpress not to expand autotext abbreviations or to show the phrase menu.

To configure "G-Data Internet Security" for use with PhraseExpress:
  1. Open "G-Data Internet Security" by right-clicking on its tray icon and select Start G-DATA INTERNET SECURITY.

  2. Click Web protection / More settings…

  3. Click on Advanced in the browser protection section.

  4. Uncheck all desired browsers.

After following above steps, PhraseExpress shall detect your autotext input reliably.

"ESET Security" can prevent PhraseExpress to detect abbreviations or cause scrambled text output in in browsers like Chrome or Firefox and other applications, like Microsoft Word.

To configure "ESET Internet Security" for use with PhraseExpress:
  1. Open "ESETSecurity" settings.

  2. Under "Setup » Web and EMail", consider disabling "Secure Browser".

Eventually, there might be an option in ESET to exclude PhraseExpress from being blocked by ESET. Please consult the maker for more info.

Webroot Secure Anywhere can prevent PhraseExpress from detecting abbreviations in browsers like Chrome or Firefox and other applications, like Microsoft Word.

This will cause PhraseExpress not to expand autotext abbreviations or to show the phrase menu.

To configure Webroot SecureAnywhere for use with with PhraseExpress:
  1. Open Secure Anywhere Setting, by right-clicking its tray icon and choosing "View Status".
  2. Click the cog wheel icon near "Identity Protection".
  3. Disable "the Identity Shield".

After following above steps, PhraseExpress shall detect your autotext input reliably.